FAQ’s
  • What is an affiliate?

    An affiliate is an independent website owner that promotes a merchant’s products and services. Affiliates can earn commission every time a referred player generates revenue for one or more online gaming products.
  • Are there any fees to register as an affiliate?

    138.com Affiliate program is 100% free of charge for all successful affiliate applications.
  • Why join 138.com Affiliate program?

    138.com Affiliate Program is designed in alignment to our excellent products and strong position in the Online gaming industry. Get up to a maximum of 45% commission, while we support you with the best reporting technology and affiliate tools.
  • How do I join 138.com Affiliate program?

    Joining is very easy. Please read the Affiliate agreement form. Fill in the application form thoroughly. If your application is successful, you will be notified via email with your account information. Start referring players and earn high commissions!
  • Where can I read the Terms and Conditions?

    You can access the Terms and Conditions by clicking HERE.
  • What are the available commission types?

    Revenue Share - Sportsbook/Casino

    £1 - £20,000 30%
    £20,001 - £40,000 35%
    £40,001 - £50,000 40%
    £50,001 45%

    CPA Is available on request and discussed on a case by case basis. Please discuss contact us should you require CPA.
  • Do I need a website to join?

    Yes, a valid website is required for all affiliates. Applications without a registered website will be declined.
  • Can I register more than one website?

    Yes, if your application is successful you can register multiple websites in your 138.com Affiliate account. Our tracking system will allow you to monitor each site’s performance. You will also receive individual tracking report for each site.
  • How does the affiliate program work?

    When you become a 138.com affiliate you are assigned a unique affiliate ID/code. This allows us to track every player who registers with 138.com and deposits funds on one of our products in the website. When you select a banner/link, your relevant affiliate ID/code will be encoded, allowing us to track all of your players who click and register through it.
  • How do you calculate my commission?

    At the end of the month we add up the total gross gaming revenue generated by your players in the previous calendar month. We then deduct administrative costs, such as the costs of providing players with bonuses and chargeback. The sum that remains is the net revenue figure and will determine the tier and therefore commission percentage we use to calculate your commission for that month.
  • How can I check how much I will get paid?

    Please login to your 138.com Affiliate account at anytime to view how much you earn based on your players’ activities and commission scheme.
  • When will I receive my commission?

    We will process affiliate payments by the 20th working day after the end of the previous month or within 60 days after the relevant calendar month. Additionally, the minimum payment requirement is £50. If you don’t accrue £50 in a given month then all positive amounts are carried over to the next month (unless there is a breach of our terms and conditions) until you reach the minimum payment requirement and are paid.
  • How do I get paid and what are the available payment methods?

    138.com will deposit your commission on your bank account provided. We can also pay into your player account, or you can withdraw via Neteller or Skrill.
  • What happens if I have a really bad month and my net revenue is negative?

    There is no negative balance carryover. Negative balances are reset to zero at the start each month. The account will start fresh and you can earn commissions again without worrying about your previous month's performance.
  • How do I change my personal account details?

    To change your personal details, please send us an email request using your registered email address to affuk@138.com. 138.com Affiliate Manager only have the access to change your personal information for security reason.
  • Where can I get my Marketing tools?

    In order to assist you with all of your marketing needs, our marketing page is available directly in your 138.com Affiliate account. Click media management tab and it will show you all banners available in the system. This will assist you in promoting our website/games/casino and boosting your income.
  • How do I add banners to my site?

    It's a simple and easy process:
    1. In your Affiliate Management Centre select "Multimedia".
    2. Choose the banner you want from the list and click on "Copy"
    3. Paste the code from your clipboard into your website.
  • Can I request special size/content banners?

    Yes, all you have to do is CONTACT US with all the relevant details, design and size required.
  • How often are the affiliate statistics updated?

    Your views, clicks and registrations will be updated close to real time. Your revenue statistics are updated every 24 hours.
  • How do you track my website visitors?

    Once your application is approved, you will be given a tracking code which automatically goes into the code for your links and banners. This means that players who click through one of the 138.com links or banners from your website will be tracked by us.
  • Do you offer bonus codes?

    Yes. Bonus codes are available on request.
  • Do I earn commissions on my own deposits or wagers?

    We do not allow affiliates to earn commission from their own customer accounts, as detailed in our Terms and Conditions.
  • What products from the 138.com form the Affiliate program?

    Our products are made up of Live Games, Casino, Sportsbook and Financial betting.
  • What will happen if I terminate my affiliate membership? Will I be paid for my earnings even if they don’t surpass your payment threshold?

    You will still be given all earnings up to the point where your affiliate agreement is terminated. But please note that this will only be paid during the following month.
  • If I have a player who signs up but they did not use the click-through on my site, can you change their referral ID to my account?

    No. We do not allocate site-IDs post sign-up under any circumstances.
  • Can I use paid for search and keywords to drive traffic to my site?

    No. You cannot purchase or bid for keywords which include the word 138.com or variations of 138.com. This includes misspellings of our name.
  • Can I belong to other affiliate programs?

    Yes. 138.com is non-exclusive.
  • Are earnings for each of the products consolidated into one payment?

    Yes, so that it would be easy and convenient for you.
  • I forgot my password. How do I get it?

    You may click on the link "Forgotten Password?" on the log-in page and follow the directions.
  • I have more questions, who do I contact?

    Please email us: affuk@138.com